Amazon Development Centre (India) Pvt Ltd
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller’s needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
(Freshers / Experienced) Walk-In : Graduates and Above : Seller Support @ Bangalore
We invite Freshers and Experienced candidates with good communication skills for below role.
Job Position : Seller Support Associate
Job Designation : Associate / Senior Associate (Non-Technical)
Job Category : ITES | BPO
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Compensation range : 274300 to 400000
Additional Benefits : Transport, Night Shift Allowance, Over Time Benefits, Sodexo meal vouchers, Performance Incentives (if applicable)
Shifts : Flexibility for Night Shifts is Mandatory
Qualification – Eligibility Criteria : (Mandatory)
# Graduates and Above
Desired Experience : 0 to 5 Years
Key Skills : Data Analysis, Data Interpretation, Night Shift, Analytical Skills, Process Improvement, Seller Support, Seller Technical Support, Voice, Non Voice, International BPO, Inbound, Calling
# The role of the Seller Support Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, the Seller Support Associate role is an exciting entry point into an organisation with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow and capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.
Summary of Responsibilities :
# Demonstrates effective, clear and professional written and oral communication.
# Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
# Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
# Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
# Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
# Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
# Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
# Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Ideal Candidate Profile :
# High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.
Education, Experience and Skills :
# Education: 3rd level qualification Graduation
# Language: English proficiency
# 6+ months experience within a customer service /contact centre environment would be an advantage
# Demonstrated desire to expand skills into new areas.
# Technical (Computers and Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
# Business acumen in areas of e-commerce and retail is advantageous
# Process improvement awareness and experience
# Enthusiasm and strong self-motivation.
# Strong prioritization and time management skills, with a high degree of flexibility.
# Ability to embrace constant change with flexibility and good grace.
# Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
# Demonstrates effective communication, composure, and professional attitude
# Exemplary performance record, particularly with regard to quality and productivity
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Passport Size Photograph
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria – Please do NOT apply.
Note: Candidates who have applied in the last 6 months need not apply.
Walk-In Date : From 30th January 2017 to 4th February 2017 (Monday to Saturday)
Walk-In Time : 9.30 AM to 12.30 PM only
Walk-In Venue :
Amazon Development Centre,
Bagmane Constellation Business Park,
Orion Building, Doddanekkundi,
ORR (Opp. Soul Space Arena mall),
Bengaluru – 560048
Contact Person : HR