First Source Solution Ltd BPO
(Freshers / Experienced) Walk-In : E-Mail and Chat Support (Semi Voice) @ Chennai
Greetings to ChetanaS from First Source Solution Ltd BPO ! We have below job openings for our organization.
Job Position : E-Mail Support Executive (Semi Voice)
Job Category : E-Mail Support | Chat Support | Semi Voice
Walk-In Location : Chennai, Tamilnadu
Job Location : Chennai, Tamilnadu
Compensation : 12K to 16K
Joining Time : Immediate Joining
Shift Timings :
# For Female – No Night Shifts
# For Male – Rotational Shifts
Qualification – Eligibility Criteria : (Mandatory)
# All UG Arts and Science Graduates are Eligible including 2017 Batch
# Any UG / PG Graduates / (B.E / B.Tech / MBA / MCA – 2016 / 2015/ 2014 / 2013 / 2012 / 2011) are Eligible
# B.E / B.Tech / MBA / MCA / M.SC 2017 are NOT Eligible
# Candidates those who have an International voice process experience will be an added advantage.
Desired Experience : Freshers / Experienced
Required Skill Set :
# Excellent Communication Skills (Mandatory)
# Typing Speed – 25 to 30 Accuracy should be above 85% (Mandatory)
Job Description :
# To operationally manage Non Voice Process
# Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
– Internal mails from executives on behalf of customer.
– Resolving logs received at Customer Service related to Written Correspondence.
– Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
– Retention Activity – Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
– Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
– Key operational deliverables will constitute:
– Provide higher first transaction resolution for all queries requests and complaints received
– Minimum repeat mails from customers
– Faster reply to customer mails with minimum turn around time
– Retain customers from voluntarily cancel requests
Please Carry below documents (mandatory) :
# Updated Resume Copy (Mention Kanmani HR on Top of Your Resume)
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: You can mention the reference as ‘ChetanaS’.
Walk-In Date : From 15th June 2017 to 30th June 2017 (Except Sunday)
Walk-In Venue :First Source Solution Ltd,Aneja Towers, 4&5, Developed Plot Estate,OMR Road, Perungudi,Chennai – 600096Landmark: Near Maruti Suzuki Showroom
Landmark: Near Maruti Suzuki Showroom
Contact Person : Kanmani (HR)
Contact Number : +91-9600167047