GenpactJob Details / Role
– 24 X 7 Shifts Including Night Shifts
– To respond inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.
– Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
– Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
– Document and add new issues/solutions to Knowledge Management Repository.
– Utilize professional techniques to retain & delight customers.
Years of Experience
0 – 3 Years
Uppal / Pocharam
Date of Interview
12th Jan 2017
Venue / Contact Information
IDA Uppal, Habsiguda,
[Landmark : Beside hero show room.]
2 Interview Rounds
Please carry 2 copies of your Resume, photograph and Government ID Proof