IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction:
IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.
(0-2 Years) Walk-In : Technical Support Associates @ Gurgaon / Noida
Job Position : Technical Support Associate
Job Designation : Associate / Senior Associate (Technical)
Job Category : ITES | BPO | Tech Support
Walk-In Location : Gurgaon / Noida
Job Location(s) : Gurgaon / Noida
Qualification – Eligibility Criteria : (Mandatory)
# BCOM/ BBA/ BCA/ BSC, Except BTECH/ B.E
Desired Experience : 0 to 2 Years
Who you are :
# Technical Services Competency (TSC) Delivery provides IT help desk support to end Users of a client/organization through Issue identification and In scope Troubleshooting.
What you’ll do :
# High level application support.
# Monitor production environment for application generated alerts.
# Deployment, OS/DB upgrade checkouts including administrative tasks (forms, etc).
# Implement Incident Management Process to resolve incidents.
# Monitoring and checking the incidents for accuracy and correctness.
# Perform routine reports and escalate any anomaly detected.
# Taking knowledge transfer for new applications, documentation and cross training the team on the same
# To have regular calls with different/next level teams for new activities/updates, documentation and sharing with the team
How we’ll help you grow :
# Youll have access to all the technical and management training courses you need to become the expert you want to be
# Youll learn directly from expert developers in the field; our team leads love to mentor
# You have the opportunity to work in many different areas to figure out what really excites you
Skills Required :
# Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop and Printers.
# Should have proven knowledge of operating systems like Windows.
# Proven communication Skills to be able to effectively communicate with customers over Phone / email.
# Knowledge on Mail clients like Lotus and MS Outlook.
# Good Communication Skills
# Comfortable with 24/7 Shifts
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria – Please do NOT apply.
Walk-In Date : On 8th February 2017
Walk-In Time : 12 PM sharp
Walk-In Venue(s) :
Unitech Cyber Park,
Sector-39, Tower-B, 11th Floor,
(Nearest Metro Station-HUDA City Centre)
Unitech Info Space,
Sector-135, 1st Floor,
Contact Person : Shweta / Rupali
Contact Number : +91-124-4817503