Microland Job Openings For Freshers/Exp On 2nd Feb 2017. Further details For this Job is Total no of Vacancies, Education Qualification, Experience Details, Location of Job and Detailed Description etc,. Microland Job Openings apply for All graduates as soon as possible and given details as below.
Microland Job Openings For Freshers/Exp
Company Name : Microland Limited
Designation : Executive Service Desk
No Of Positions : Multiple Jobs
Qualification : Any Graduates
Experience : 1 – 2 Years
Location : Gurgaon
Salary : Best In Industry
Job Description :
- Single Point Of Contact (SPOC) assistance for End User Support.
- To respond to the incidents /problem/change reported by Customer predominantly through Voice.
- Interaction and also through email, chat and web portal.
- Log Tickets in the call-logging tool on behalf of users.
- Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group .
- Monitor the service desk tool for open and pending incidents.
- Own the incident and provide end to end resolution for the ticket.
- Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1 year of experience.
- Experience in the domain of voice technical support/ helpdesk is must.
- Knowledge in International service delivery standards such as ITIL, eSCM or CMMi.
- Excellent verbal & written communication – Interpersonal skills.
- Should be able to drive customer experience via HD support.
- Must be familiar with Microsoft technologies and windows environment.
- Smartphone/Desktop and Laptop hardware/software troubleshooting.
- Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.
Company Profile :
Microland is a leading Hybrid IT Infrastructure Service Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has more than 3,500 professionals across its offices in Europe, Middle East, North America and India. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, workspace transformation, service transformation.
Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-business alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.
Apply Mode : Walkin
Walkin Date : 1st Feb 2017
Walkin Time : 10 to 2 PM
Venue Details :
Microland Limited ,
6&7 Ground floor, Palm Court, Bata Chowk,
Sector 14, Opp. Huda Park,
Website : www.microland.com