Microland Walkin Interview For Freshers/Exp Candidates For Customer Support Engineer in Mumbai Location. Interested and Eligible Candidates can attend For Walkin Interviews on Given Dates. Further Details Like Total no of Vacancies, Education Qualification,Experience Details, Location of Job and Detailed Description of Job is Given Below.
Microland Walkin Interview For Freshers/Exp
Company Name : Microland Ltd
Designation : Customer Support Engineer
No Of Positions : Multiple Jobs
Qualification : Any Graduates
Experience : 1 – 3 Years
Location : Mumbai
Salary : As Per Industry
Job Description :
- Single Point Of Contact (SPOC) assistance for End User Support.
- To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal.
- Log Tickets in the call-logging tool on behalf of users.
- Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group .
- Monitor the service desk tool for open and pending incidents.
- Own the incident and provide end to end resolution for the ticket.
- Experience in the domain of voice technical support/ helpdesk is must.
- Knowledge in International service delivery standards such as ITIL, eSCM or CMMi.
- Excellent verbal & written communication – Interpersonal skills.
- Should be able to drive customer experience via HD support.
- Must be familiar with Microsoft technologies and windows environment.
- Smartphone/Desktop and Laptop hardware/software troubleshooting.
- Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting.
Recruitment Process :
Company Profile :
Microland was started in Bangalore, India in August 1989 with a key focus on hardware and networking till date. In 2005 Microland signed a strategic alliance with Serco Solutions, UK, for providing remote IT Infrastructure Management Services (IMS). It inaugurated a dedicated operations center for providing remote IT infrastructure management services (IMS) to Remote Solutions.
In 2007 Microland set up its multi network operations center by setting up six network operations center, six tech labs, four data centers and a penetration testing lab. In 2008, Microland expanded its service lines through the inclusion of Managed Security Assessment and ITSM consulting to its portfolio.
Apply Mode : Walkin
Walkin Date : 27th January 2017
Walkin Time : 10:00 AM
Venue Details :
201 A wing, SB Road,
Lower Parel, Mumbai -4000013.