Sutherland Walkin Drive For Freshers/Exp On 6th to 10th Feb 2017. Further details For this Job is Total no of Vacancies, Education Qualification, Experience Details, Location of Job and Detailed Description etc,.Bajaj Capital Job Openings apply for All graduates as soon as possible and given details as below.
Sutherland Walkin Drive For Freshers/Exp
Company Name : Sutherland Global Services
Designation : Associate/Senior Associate
No Of Positions : Multiple Jobs
Qualification : Any Graduates
Experience : 0 – 1 years
Location : Chennai
Salary : INR Rs 50,000 – 3,00,000 P.A
Job Description :
- Provide first level and second level support contact and convey resolutions to customer issues.
- Escalates the ticket to appropriate resolver group/team if unable to resolve.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products and services.
- Processes inbound calls, inbound emails, and tickets created in the incident management system by other sources.
- Thoroughly documents caller issues and all troubleshooting steps completed.
Recruitment Process :
Company Profile :
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 6o locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia.
Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.
Apply Mode : Walkin
Walkin Date : 6th to 10th Feb 2017
Walkin Time : 03:00 PM to 05:00 PM
Venue Details :
45, Velachery Rd,
Tamil Nadu 600042.
Website : www.sutherlandglobal.com