WALKIN : ‘HAGGS IT SOLUTIONS’ : Hiring Team Leader for US Mortgage Process ( Non Voice) @ Chennai

Greetings from Haggs IT Solutions !

Greetings from Haggs IT Solutions ! We are hiring Team Leader for Mortgage Process.Team Leader for Non Voice Process for an IT company located in Shollinganallur,

Job Description:

Candidate would be responsible for leading the Verification department.

Managing Ordering, Follow up and Validation of retrieved documents to ensure accuracy of information.

Would work closely with Team members in getting the work done.

Manage day to day escalations received from branches and ensure the respective team members resolve the issues within stipulated time frame.

Help team members in planning the work for the department when there are changes in volume, manpower etc.

Conduct regular meetings with Team and drive them to achieve required results. Set Goals and Targets for team, identify training requirements for the department and conduct such training sessions.

Update knowledge base whenever new updates are received and pass the information to the team members and ensure that everyone is aware of the updates.

Implement and Follow the Quality Control Procedures and ensure all the procedures are followed with zero error rates.

Responsible for management of production reports for the team on month to month basis. Collect production reports, time sheets and other reports from each team member and prepare consolidated production reports for the department.

Proactive in foreseeing and addressing issues.

Ability to accomplish tasks within a stipulated time frame.

Implement Process Improvements, build effective audit mechanisms & procedures to improve the overall service quality.

Studies and standardizes procedures to improve efficiency and effectiveness of department, assigns duties and examines work for exactness, neatness, and conformance to policies and procedures

Exp:2-5 years


Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:VoiceRole:Team Leader (NonTechnical)

Immediate joinee Preferred,

Please Carry below documents (mandatory) : # Updated Resume Copy# A printout of this indeed job posting# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: You can mention the reference as ‘Bala S’.

Reporting Time : 10.00 AM sharp

Venue#Haggs IT solutions Pvt ltd,Tower A, 4th Floor, Bay 7, Tek Meadows Rattha TowersElcot Sez, Shollinganallur-Chennai 119.(Dollar Busstop)


Balasubramanian Sivakumar